Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (2024)

Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (1)

MShavalier

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Today I received a direct deposit for my federal refund, but the amount was short by roughly $700. This is after I calculate the amount TurboTax shows they would take on my service order. When I check my filing on the IRS site it shows that I should have received the amount TurboTax has which is not what was deposited. I know there seemed to be issues with this TPG vendor in the past. Anyone else seeing problems with their deposit this year?

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‎March 7, 20243:51 AM

last updated‎March 07, 20243:51 AM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (3)

TippyOneLove

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

Yes. Mine was 3000 short. I looked up tpg products and it seems like everyone is being robbed

‎March 7, 20245:36 AM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (4)

Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (5)Vanessa A

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

Generally when your refund is that short, it is either due to an error on your return, such as a typo that resulted in too large of a refund or claiming someone that was already claimed by someone else or it is due to an IRS Offset. The IRS should or will send you a letter explaining why your refund has been reduced.

The most common reasons are:

  • Back due Child Support
  • Federal back due taxes
  • Delinquent Student loans or other federal non tax debts
  • Money owed to a state agency

If you did not yet receive the letter you can call the IRS at 800-829-1040 or call BFS's TOP call center at 800-304-3107 and they will be able to provide you with an answer as to why your refund was reduced.

Reduced Refund

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‎March 7, 20246:42 AM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (6)

jmada91

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

@Vanessa A, we don’t need your input. We NEED OUR MONEY. I’m 100% sure everyone who’s searched up questions related to the current issue selected the TurboTax fee thinking it was going to only be less than a $100 deductible.

@MShavalieri got the same account name for my Federal Tax Refund in my bank account and was shorted $350 from the original estimate. I swear I only agreed to have the $93 deducted from TurboTax for using their “free” service so I didn’t think anything of it. Very irritating so I’m probably not going to file with them again. What a SCAM.

‎March 21, 20241:22 AM

Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (7)

rtgraham

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

I checked with IRS and there is no debt that I owe,so where is my $702.78? How do I get in contact with TPG Products?

‎March 21, 20244:29 AM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (8)

mesquitebean

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

@rtgrahamwrote:

I checked with IRS and there is no debt that I owe,so where is my $702.78? How do I get in contact with TPG Products?

Since you mention TPG, I presume you chose to pay your TurboTax fees out of your Federal refund. I'll tell you how to check with them below.

Another thing to consider is a state refund, if applicable. So be sure you're not going by a "total refund" figure that included both Fed and State refunds. For some people the money that is "short" is a state refund that has not yet arrived.

You can log in at SBTPG to see if there is any info on your funds. To log into their refund lookup tool, choose the "For Taxpayers" portal at:
https://www.sbtpg.com/

Then choose "Check with TPG."

SBTPG has a phone contact page at the following link. It also shows their business hours.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

‎March 21, 20244:40 AM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (9)

Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (10)ee-ea

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

‎March 21, 20244:47 AM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (11)

shadowstorm_2cats

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

I know that i did my taxes right, and it was still short. Not by $700.00 but still shorter than expected. by a hundred buck.

‎March 22, 20241:05 PM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (12)

mesquitebean

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

@ shadowstorm_2catswrote:

I know that i did my taxes right, and it was still short. Not by $700.00 but still shorter than expected. by a hundred buck.

If you chose to pay your TurboTax fees out of the Federal refund, did you account for the TurboTax fees, possible sales tax, and the $40 service fee for that option? ($45 for California filers)

As an example:

If you used Online Deluxe, then since March 1 the fee for Deluxe would be $59 for Federal plus $40 service fee for the optional "pay out of refund", plus possible sales tax.

Or another possibility: are you also expecting a state refund that hasn't yet come?

‎March 22, 20243:16 PM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (13)

gwalker-183

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

Did you ever get the rest of it

‎March 27, 20244:28 AM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (14)

LisaAndrew

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

NO. It is not the IRS that has taken extra money. The IRS website confirms the amount of my return, I even owed them some money, which they addressed and SAID they took it out of my return. THEN they listed the amount of money they were going to return to me ($4118)

I received $3358.

WHAT IS GOING ON??? Who is TPG PRODUCTS SBTPG LLC and why are they STEALING OUR MONEY?

somebody ever there better figure it out before I spend ALL of my free time, telling the world about Turbo tax on tiktok and telling them to NEVER USE Turbotax ever again. I have used turbotax for the last 6 years and never had an issue. but STEAL $760 of MY MONEY and H&R block will process my taxes moving forward. You will never see another penny of mine. Somebody better call me [phone number removed]

‎March 27, 20248:11 AM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (15)

TriciaL

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

I was also robbed. I have no tax debts or fees to account for my missing return.

‎April 3, 20245:07 AM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (16)

TriciaL

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

They do not provide any answers for people who don’t have tax debts or leans or child support. I chose the free file version so there is no reason for any money to be deducted from my return so basically you’re robbing people. Now tell us when you’re giving our illegally withheld funds back?

‎April 3, 20245:11 AM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (17)

TriciaL

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

I’m with you. How do we get our money back that they illegally withheld?

‎April 3, 20245:14 AM

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700 (18)

WestJordan

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Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

Where is the rest of my tax refund ?? I need a answer ASAP !!! Your short $292.00 Its mine not your!!

‎April 3, 20249:48 AM

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FAQs

Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700? ›

Received refund from "TPG PRODUCTS SBTPG LLC

TPG PRODUCTS SBTPG LLC
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund.
https://ttlc.intuit.com › community › after-you-file › discussion
” today but amount is short by $700. Generally when your refund is that short, it is either due to an error on your return, such as a typo that resulted in too large of a refund or claiming someone that was already claimed by someone else or it is due to an IRS Offset.

Why did I get a deposit from SBTPG LLC? ›

Who is Santa Barbara Tax Products Group? Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. Therefore, your review page is showing a Direct Deposit to them.

Why was my tax refund short? ›

Sometimes, you'll receive a refund that's either more or less than you expected. Common reasons include changes to a tax return or a payment of past due federal or state debts.

Why did TPG products deposit money? ›

Explanation: If you have received a deposit from TPG Products SBTPG LLC, it likely means that you have recently filed a tax return and have chosen to receive your tax refund via a product offered by Santa Barbara Tax Products Group (SBTPG).

Why is my refund not the full amount? ›

All or part of your refund may be offset to pay off past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or other federal nontax debts, such as student loans.

Is TPG my federal refund? ›

If you used that payment method to pay TurboTax fees, the IRS first sends the Federal refund to an intemediary bank where the fees are subtracted. Then that bank sends the rest of your funds to your bank account (or card) in a second direct deposit. SBTPG (aka TPG) is the company that administers that process.

Is TPG Products SBTPG LLC TurboTax? ›

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

Why didn't I get full tax refund? ›

Examples that could decrease your refund include: Math errors or mistakes; Delinquent federal taxes; State income taxes, child support, student loans or other delinquent federal nontax obligations; and.

Why was only part of my tax refund deposited? ›

If your debt meets submission criteria for offset, BFS will reduce your refund as needed to pay off the debt you owe to the agency. Any portion of your remaining refund after offset is issued in a check or direct deposited as originally requested on the return. BFS will send you a notice if an offset occurs.

Why did I get so little of a tax refund? ›

This can be due to withholding more tax than you owe from your regular paychecks or overestimating your self-employment taxes. Qualifying for a refundable tax credit may also contribute to your refund amount. When a refundable credit amount exceeds the tax you owe, you receive the leftover credit as a refund.

Why is TPG sending money back to IRS? ›

In certain cases, your bank may reject your tax refund proceeds with a code that requires us to return your funds to the originator (IRS). Due to laws that govern electronic payments, we cannot refuse to honor the instructions from your bank or intervene on your behalf.

How much do TPG products charge? ›

TPG is located in San Diego, California. UltimateTax has been a partner with TPG since 2006. The fees with TPG are $44.95 for the bank fee. Other fees include fees from the transmitters and the service bureau.

How long does it take for SBTPG to release funds? ›

Funds are disbursed immediately upon IRS or state funding, reaching your bank account in 1-2 business days.

Why didn't I get my full refund check? ›

How can we help? If your refund was less than you expected, it may have been reduced by the IRS or a Financial Management Service (FMS) to pay past-due child support, federal agency nontax debts, state income tax obligations, or unemployment compensation debts owed to a state.

Why am I only getting half of my tax refund? ›

If you owe money to a federal or state agency, the federal government may use part or all of your federal tax refund to repay the debt. This is called a tax refund offset. If your tax refund is lower than you calculated, it may be due to a tax refund offset for an unpaid debt such as child support.

What do I do if my refund amount is wrong? ›

In these cases, file an amended return, Form 1040X, and send the original, incorrect refund check back to the agency. If the money was directly deposited, use it to pay your correct tax due.

Where does Sbtpg checks come from? ›

Checks issued after Oct. 31 are printed by Santa Barbara Tax Products Group (sbtpg) and mailed via USPS regular mail to the address provided on your client's tax return. Depending on the software provider you use, you may print Refund Transfer checks from our website.

Why did I just receive a deposit from the IRS? ›

It could be: A refund from a filed tax return, including an amended tax return or an IRS tax adjustment to your tax account – this will show as being from the IRS (“IRS TREAS 310”) and carry the code “TAX REF.”

What is the meaning of Sbtpg LLC? ›

Founded in 1991, Santa Barbara Tax Products Group (sbtpg) became a Green Dot company in 2014. We serve consumers nationwide with tax-related financial products and services that provide value, are fairly priced and satisfy consumer need.

Who is TPG Products LLC? ›

TPG, or Tax Products Group, now part of SBTPG LLC (Santa Barbara Tax Products Group), is a company that provides various financial services related to tax refunds. This includes offering taxpayers products like refund advances or refund transfers.

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